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Tech Team Callbacks

support@supplypartners.com.au

  • calling

    by Andrew Thomson - 11:52 - 13 Dec 2022

  • Hi Team, Can you please call Naveed from Ezy-Solution Australia - 0469 184 731 - he purchased 3 x Eco 27.03-S and are installing a 99kw system. He just has a few questions. thank you, much appreciated. 

    by Dave Carroll - 11:04 - 13 Dec 2022

  • Called

    by Andrew Thomson - 11:16 - 12 Dec 2022

  • Hi guys, please call Adi from UV Energy. he bought a RS485  from us and he is not sure how to set it up. His mobile # 0411 824 988. Thank you

    by Sheranya Garlapati - 11:12 - 12 Dec 2022

  • Spoke to Justin

    by Andrew Thomson - 10:37 - 12 Dec 2022

  • Thank you

    by Sheranya Garlapati - 10:27 - 12 Dec 2022

  • URGENT

    by Sheranya Garlapati - 10:27 - 12 Dec 2022

  • Hi guys, can someone please call Justin @ 0422 055 493 from Pete solar solutions ? he has bought a contactor/relay from us and it does not seem to work and he is at the job site now

    by Sheranya Garlapati - 10:26 - 12 Dec 2022

  • done

    by Matthew Thomson - 11:48 - 9 Dec 2022
  • Re: Tech Team Callbacks
    @Matthew Thomson all Clenergy downloads can be accessed here https://www.clenergy.com.au/downloads/ . You can filter it to ground mount products only and then also filter it to show install manuals only  under document type. Are you able to find out what product he is chasing and send the manual through? Wade and I are just going into a meeting, best to also send them a link to that page so they have for future reference thanks
    by Andrew Thomson - 11:29 - 9 Dec 2022

  • Hi Team, can someone please call Mitchell on 0435 180 308, he is after an instruction manual for one of the ground mount clenergy products. Is this something you can help with or should i send it to Jan?

    by Matthew Thomson - 11:12 - 9 Dec 2022
  • Re: Tech Team Callbacks

    Hi @Bradley Flavel the RS485 kits have not been tested or approved for use with any new generation Sungrow inverters. Only GEN2 and SH5K-30 which are now old models. If cusotmers cannot run a cable, we suggest they use Fronius who support wireless across all of their products

    by Andrew Thomson - 11:30 - 8 Dec 2022

  • Hi guys, just a quick question. The RS485 works with the Sungrow Crystal Series inverters - does this extend to the Sungrow G3 inverters too? And all the way up to SG10RS ?

    by Bradley Flavel - 10:28 - 8 Dec 2022

  • Okay cool cool thought so

    by Lauren Haworth - 10:12 - 8 Dec 2022
  • Re: Tech Team Callbacks

    Hi @Lauren Haworth this is our standard RS485 kit

    by Andrew Thomson - 10:10 - 8 Dec 2022

  • Hey guys is there a product for a Fronius Symo 17 for a wireless smart meter as the customer can not get cabling to work?

    by Lauren Haworth - 10:09 - 8 Dec 2022

  • Hey team could someone please call Tony from Tradezone regarding RS485 kit compatability - wantingto connect to SH10RT but i've advised it might not work -  07 3067 2136

    by Lauren Haworth - 09:57 - 8 Dec 2022

  • Called

    by Andrew Thomson - 10:41 - 7 Dec 2022

  • Please call Nick from Anvil Energy on 0408698041  about the Tigo optimizers and what panels they are compatible with

    by Matthew Thomson - 10:40 - 7 Dec 2022

  • calling

    by Andrew Thomson - 01:03 - 6 Dec 2022