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[SwitchDin] Re: Firewall setting for Viva
Yes, and if you are on site and need any help, please feel free to call.Azam Salih
Customer Care Engineer
SwitchDin
Hotline: +61 2 4786 0426 I Email: support@switchdin.com
Level 1, Suite 101, 426 King Street, Newcastle West, NSW 2302 Australia
This email is a service from SwitchDin.
On 25 September 2026 at 6:58:05 am UTC, Azam Salih support@switchdin.com wrote:Hi Kieren,
I believe the Second connection is the normal and you want to change it to the first connection on the picture.
Theoretically ,that's okay .Because we see the logger through Modbus TCP 502 port, as long as it is in the same network as switchidn we should be able to see it.
How It Works- Connection Architecture: Droplet → Logger (TCP) → Inverters (RS485)
- Communication:
- Droplet to Logger: Modbus TCP (Port 502)
- Logger to Inverters: RS485 (Modbus RTU)
Inverters appear on regular slave IDs: 1, 2, 3, etc.Logger's own memory map appears on slave ID 247.
Discovery Process:
The droplet discovers the inverters behind the logger, not the logger itself
The logger is transparent - it just forwards Modbus commands- Used for setups like:
Droplet → Sungrow Logger → 4x Sungrow PV 3-phase inverters - Critical Control Configuration
IMPORTANT: The logger has its own control capability that MUST BE DISABLED to avoid conflicts:
Azam Salih
Customer Care Engineer
SwitchDin
Hotline: +61 2 4786 0426 I Email: support@switchdin.com
Level 1, Suite 101, 426 King Street, Newcastle West, NSW 2302 Australia
This email is a service from SwitchDin.
On 24 September 2026 at 12:32:51 am UTC, Gautam Padman gautam@smartcommercialenergy.com.au wrote:Thank you Azam. Noted on this.
I have copied in everyone from the other thread.
Also copying Kieren's query below for you to review and reply below:
From: Kieren Timmer <Kieren@coastaled.com.au>
Sent: Wednesday, 9 September 2026 4:15 PM
To: SwitchDin <support@switchdin.com>
Cc: Gautam Padman <gautam@smartcommercialsolar.com.au>
Subject: Re: [SwitchDin]Hey Azam we have another job I was hoping you would be able to help me with.It is for VIVA and there has been some issues with them allowing ports to be open etc for Horizon Power.This particular job has droplet ID 0001C03AD3C9 but there is another 5 which will have the same issues.
There is 2 x sun grow inverters connected to a data logger via RS485. The data logger is connected to the droplet via ethernet and so we can see both inverters and data logger in the storm cloud app but the isolarcloud / sun grow app shows the system as offline.
If we were to reconfigure and have the data logger connected to the same network switch as the droplet so that the data logger can be viewed in the isolarcloud app, are you able to add the 2 inverters and see them via the network connection instead of them being physically connected to the droplet?
Ive attached a quick SLD below to show how it is connected and how I mean to change it.
Please let us know on the above.
GAUTAM PADMAN
Project Manager
gautam@smartcommercialenergy.com.au
https://www.smartcommercialenergy.com.au/
Connect with me on LinkedIn
Review us on Google
T:+0466 007 518
A: 6.01/2 Elizabeth Plaza, North Sydney, NSW 2060
From: Azam Salih (SwitchDin) <support@switchdin.com>
Sent: Wednesday, 23 September 2026 12:59 PM
To: Gautam Padman <gautam@smartcommercialenergy.com.au>
Cc: Kieren Timmer <kieren@coastaled.com.au>
Subject: Firewall setting for Viva[9D5R1P-D3R7L]Hi,
Help is on the way..
This ticket was created on your behalf.
To add additional comments, reply to this email.
Hi Gautam and Kieren,
Please post any questions here in this email, as the other HP ticket is becoming too confusing with many things overlapping.
Appreciate your cooperation.
Azam Salih
Customer Care Engineer
SwitchDin
Hotline: +61 2 4786 0426 I Email: support@switchdin.com
Level 1, Suite 101, 426 King Street, Newcastle West, NSW 2302 Australia
This email is a service from SwitchDin.
[9D5R1P-D3R7L]
This email and any attachments are proprietary and confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily reflect or represent those of SwitchDin Pty Ltd. If you have received this email in error, please let us know immediately by reply email and delete it from your system. You may not use, disseminate, distribute or copy this message nor disclose its contents to anyone.SwitchDin Pty Ltd (ABN 29 154893857) PO Box 1165, Newcastle NSW 2300 Australia[9D5R1P-D3R7L]
by Indra bat Ochir - 05:26 - 25 Sept 2026 -
[SwitchDin] Re: Firewall setting for Viva
Hi Kieren,
I believe the Second connection is the normal and you want to change it to the first connection on the picture.
Theoretically ,that's okay .Because we see the logger through Modbus TCP 502 port, as long as it is in the same network as switchidn we should be able to see it.
How It Works- Connection Architecture: Droplet → Logger (TCP) → Inverters (RS485)
- Communication:
- Droplet to Logger: Modbus TCP (Port 502)
- Logger to Inverters: RS485 (Modbus RTU)
Inverters appear on regular slave IDs: 1, 2, 3, etc.Logger's own memory map appears on slave ID 247.
Discovery Process:
The droplet discovers the inverters behind the logger, not the logger itself
The logger is transparent - it just forwards Modbus commands- Used for setups like:
Droplet → Sungrow Logger → 4x Sungrow PV 3-phase inverters - Critical Control Configuration IMPORTANT: The logger has its own control capability that MUST BE DISABLED to avoid conflicts:
Azam Salih
Customer Care Engineer
SwitchDin
Hotline: +61 2 4786 0426 I Email: support@switchdin.com
Level 1, Suite 101, 426 King Street, Newcastle West, NSW 2302 Australia
This email is a service from SwitchDin.
On 24 September 2026 at 12:32:51 am UTC, Gautam Padman gautam@smartcommercialenergy.com.au wrote:Thank you Azam. Noted on this.
I have copied in everyone from the other thread.
Also copying Kieren's query below for you to review and reply below:
From: Kieren Timmer <Kieren@coastaled.com.au>
Sent: Wednesday, 9 September 2026 4:15 PM
To: SwitchDin <support@switchdin.com>
Cc: Gautam Padman <gautam@smartcommercialsolar.com.au>
Subject: Re: [SwitchDin]Hey Azam we have another job I was hoping you would be able to help me with.It is for VIVA and there has been some issues with them allowing ports to be open etc for Horizon Power.This particular job has droplet ID 0001C03AD3C9 but there is another 5 which will have the same issues.
There is 2 x sun grow inverters connected to a data logger via RS485. The data logger is connected to the droplet via ethernet and so we can see both inverters and data logger in the storm cloud app but the isolarcloud / sun grow app shows the system as offline.
If we were to reconfigure and have the data logger connected to the same network switch as the droplet so that the data logger can be viewed in the isolarcloud app, are you able to add the 2 inverters and see them via the network connection instead of them being physically connected to the droplet?
Ive attached a quick SLD below to show how it is connected and how I mean to change it.
Please let us know on the above.
GAUTAM PADMAN
Project Manager
gautam@smartcommercialenergy.com.au
https://www.smartcommercialenergy.com.au/
Connect with me on LinkedIn
Review us on Google
T:+0466 007 518
A: 6.01/2 Elizabeth Plaza, North Sydney, NSW 2060
From: Azam Salih (SwitchDin) <support@switchdin.com>
Sent: Wednesday, 23 September 2026 12:59 PM
To: Gautam Padman <gautam@smartcommercialenergy.com.au>
Cc: Kieren Timmer <kieren@coastaled.com.au>
Subject: Firewall setting for Viva[9D5R1P-D3R7L]Hi,
Help is on the way..
This ticket was created on your behalf.
To add additional comments, reply to this email.
Hi Gautam and Kieren,
Please post any questions here in this email, as the other HP ticket is becoming too confusing with many things overlapping.
Appreciate your cooperation.
Azam Salih
Customer Care Engineer
SwitchDin
Hotline: +61 2 4786 0426 I Email: support@switchdin.com
Level 1, Suite 101, 426 King Street, Newcastle West, NSW 2302 Australia
This email is a service from SwitchDin.
[9D5R1P-D3R7L]
This email and any attachments are proprietary and confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily reflect or represent those of SwitchDin Pty Ltd. If you have received this email in error, please let us know immediately by reply email and delete it from your system. You may not use, disseminate, distribute or copy this message nor disclose its contents to anyone.SwitchDin Pty Ltd (ABN 29 154893857) PO Box 1165, Newcastle NSW 2300 Australia
by Indra bat Ochir - 05:01 - 25 Sept 2026 -
Re: Firewall setting for Viva
Thank you Azam. Noted on this.
I have copied in everyone from the other thread.
Also copying Kieren's query below for you to review and reply below:
From: Kieren Timmer <Kieren@coastaled.com.au>
Sent: Wednesday, 9 September 2026 4:15 PM
To: SwitchDin <support@switchdin.com>
Cc: Gautam Padman <gautam@smartcommercialsolar.com.au>
Subject: Re: [SwitchDin]Hey Azam we have another job I was hoping you would be able to help me with.It is for VIVA and there has been some issues with them allowing ports to be open etc for Horizon Power.This particular job has droplet ID 0001C03AD3C9 but there is another 5 which will have the same issues.
There is 2 x sun grow inverters connected to a data logger via RS485. The data logger is connected to the droplet via ethernet and so we can see both inverters and data logger in the storm cloud app but the isolarcloud / sun grow app shows the system as offline.
If we were to reconfigure and have the data logger connected to the same network switch as the droplet so that the data logger can be viewed in the isolarcloud app, are you able to add the 2 inverters and see them via the network connection instead of them being physically connected to the droplet?
Ive attached a quick SLD below to show how it is connected and how I mean to change it.
Please let us know on the above.
GAUTAM PADMAN
Project Manager
gautam@smartcommercialenergy.com.au
https://www.smartcommercialenergy.com.au/
Connect with me on LinkedIn
Review us on Google
T:+0466 007 518
A: 6.01/2 Elizabeth Plaza, North Sydney, NSW 2060
From: Azam Salih (SwitchDin) <support@switchdin.com>
Sent: Wednesday, 23 September 2026 12:59 PM
To: Gautam Padman <gautam@smartcommercialenergy.com.au>
Cc: Kieren Timmer <kieren@coastaled.com.au>
Subject: Firewall setting for VivaHi,
Help is on the way..
This ticket was created on your behalf.
To add additional comments, reply to this email.
Hi Gautam and Kieren,
Please post any questions here in this email, as the other HP ticket is becoming too confusing with many things overlapping.
Appreciate your cooperation.
Azam Salih
Customer Care Engineer
SwitchDin
Hotline: +61 2 4786 0426 I Email: support@switchdin.com
Level 1, Suite 101, 426 King Street, Newcastle West, NSW 2302 Australia
This email is a service from SwitchDin.
[9D5R1P-D3R7L]
by Gautam Padman - 10:35 - 24 Sept 2026 -
Re: UPDATED PO REQUIRED - Supply Partners Pty Ltd Quotation (Ref SO182160)
Thank you guys,
The backup box in your confirmation is threephase but we will need a single phase unit, otherwise all looks great.@Bespoke Support, can you send the requested PO please?
Thanks,
Chris
Christopher HomannManaging DirectorBespoke Solar0493 429 980
by Chris Homan - 10:36 - 13 Aug 2026 -
##high importance ##PV-250035573 STCs failed by the Clean Energy Regulator Panel model not listed
##- Please type your reply above this line -##You are registered as a CC on this request (99282). Reply to this email to add a comment to the request.
GI Energy
2 June 2026, 8:52 am AEST
Hi Natalie,That's correct.The panel under S/N K01250100701221 is the singular TSM-440NEG9R.28The remaining panels are TSM-440NEG9R.27.Kind Regards,<img style="max-width: 130px;" src="https://gienergy.com.au/wp-content/uploads/2019/10/cropped-Green-Logo@2x.png" width="130"> Vanessa Somers
Sales & Operations Coordinator
GI Energy | Established 2011
1300 876 269 | 0429 626 955 
admin@gienergy.com.au 
www.gienergy.com.au 
Natalie Barnes (Green Energy Trading)
29 May 2026, 2:50 pm AEST
Hi Vanessa,
Thank you for your email. With regards to the response you received from your supplier, could you please confirm then that of the 90 PV modules installed that there were 89 PV Modules model Trina Solar TSM -440NEG9RC.27 and one module that was model Trina Solar TSM -440NEG9RC.28 and this was the module that had serial K01250100701221.
If this is the case I'll update the GEO form as per your information.
Appreciate your assistance with this.
kind regards,
GI Energy
18 May 2026, 1:53 pm AEST
Hi Natalie,Here's the reply from the supplier:
"Hey Vanessa,Trina Solar has confirmed that this serial is valid for a TSM-44NEG9R.28 modules labelled for standard IEC 61215-2021."Kind Regards,<img style="max-width: 130px;" src="https://gienergy.com.au/wp-content/uploads/2019/10/cropped-Green-Logo@2x.png" width="130"> Vanessa Somers
Sales & Operations Coordinator
GI Energy | Established 2011
1300 876 269 | 0429 626 955 admin@gienergy.com.au www.gienergy.com.au GI Energy
18 May 2026, 1:06 pm AEST
Hi Supply Partner Team,Can you please check the Panel's serial number K01250100701221 (see photo attached), if it's Trina Solar Co Ltd - TSM-440NEG9RC.27 (IEC 61215-2021). Also attached is your invoice for your reference.It's the only different Serial Number out of 90 serial number scanned. See attached STC's pdf.Is this panel still a Trina 440? Or has there been a mixed up? Please see GET email below.Can you please help us?Kind Regards,<img style="max-width: 130px;" src="https://gienergy.com.au/wp-content/uploads/2019/10/cropped-Green-Logo@2x.png" width="130"> Vanessa Somers
Sales & Operations Coordinator
GI Energy | Established 2011
1300 876 269 | 0429 626 955 admin@gienergy.com.au www.gienergy.com.au ---------- Forwarded message ---------
From: Green Energy Trading Support <support@greenenergytrading.zendesk.com>
Date: Fri, May 15, 2026 at 4:34 PM
Subject: ##high importance ##PV-250035573 STCs failed by the Clean Energy Regulator Panel model not listed
To:
Cc: GI Energy <admin@gienergy.com.au>##- Please type your reply above this line -##You are registered as a CC on this request (99282). Reply to this email to add a comment to the request.
Natalie Barnes (Green Energy Trading)
15 May 2026, 4:33 pm AEST
Hello Vanessa,
The Clean Energy Regulator has not approved the PV STCs for PV-250035573 The incorrect panel model has been entered according to information we hold from the panel supplier. Please check the correct panel brand and model on the PV module label. You can reference the CEC List to find the correct module details.- K01250100701221 (see photo attached)
As soon as we receive this information we can forward it to the Clean Energy Regulator and the approval process can continue.
If you are have any questions please feel free to contact us on 03 9805 0722
Thank you and kind regards,
Attachment(s)
K01250100701221.JPG
This email is a service from Green Energy Trading. Delivered by Zendesk[GZN3PY-3W6XX]Attachment(s)
Invoice_INV_2025_11882_ (1).pdf
download_pdf (3).pdf
Natalie Barnes (Green Energy Trading)
15 May 2026, 4:33 pm AEST
Hello Vanessa,
The Clean Energy Regulator has not approved the PV STCs for PV-250035573 The incorrect panel model has been entered according to information we hold from the panel supplier. Please check the correct panel brand and model on the PV module label. You can reference the CEC List to find the correct module details.- K01250100701221 (see photo attached)
As soon as we receive this information we can forward it to the Clean Energy Regulator and the approval process can continue.
If you are have any questions please feel free to contact us on 03 9805 0722
Thank you and kind regards,
Attachment(s)
K01250100701221.JPG
This email is a service from Green Energy Trading. Delivered by Zendesk[GZN3PY-3W6XX]
by "Green Energy Trading Support" <support@greenenergytrading.zendesk.com> - 08:55 - 2 June 2026 - K01250100701221 (see photo attached)
-
##high importance ##PV-250035573 STCs failed by the Clean Energy Regulator Panel model not listed
##- Please type your reply above this line -##You are registered as a CC on this request (99282). Reply to this email to add a comment to the request.
Natalie Barnes (Green Energy Trading)
May 29, 2026, 2:50 PM GMT+10
Hi Vanessa,
Thank you for your email. With regards to the response you received from your supplier, could you please confirm then that of the 90 PV modules installed that there were 89 PV Modules model Trina Solar TSM -440NEG9RC.27 and one module that was model Trina Solar TSM -440NEG9RC.28 and this was the module that had serial K01250100701221.
If this is the case I'll update the GEO form as per your information.
Appreciate your assistance with this.
kind regards,
GI Energy
May 18, 2026, 1:53 PM GMT+10
Hi Natalie,Here's the reply from the supplier:
"Hey Vanessa,Trina Solar has confirmed that this serial is valid for a TSM-44NEG9R.28 modules labelled for standard IEC 61215-2021."Kind Regards,<img style="max-width: 130px;" src="https://gienergy.com.au/wp-content/uploads/2019/10/cropped-Green-Logo@2x.png" width="130"> Vanessa Somers
Sales & Operations Coordinator
GI Energy | Established 2011
1300 876 269 | 0429 626 955 admin@gienergy.com.au www.gienergy.com.au GI Energy
May 18, 2026, 1:06 PM GMT+10
Hi Supply Partner Team,Can you please check the Panel's serial number K01250100701221 (see photo attached), if it's Trina Solar Co Ltd - TSM-440NEG9RC.27 (IEC 61215-2021). Also attached is your invoice for your reference.It's the only different Serial Number out of 90 serial number scanned. See attached STC's pdf.Is this panel still a Trina 440? Or has there been a mixed up? Please see GET email below.Can you please help us?Kind Regards,<img style="max-width: 130px;" src="https://gienergy.com.au/wp-content/uploads/2019/10/cropped-Green-Logo@2x.png" width="130"> Vanessa Somers
Sales & Operations Coordinator
GI Energy | Established 2011
1300 876 269 | 0429 626 955 admin@gienergy.com.au www.gienergy.com.au ---------- Forwarded message ---------
From: Green Energy Trading Support <support@greenenergytrading.zendesk.com>
Date: Fri, May 15, 2026 at 4:34 PM
Subject: ##high importance ##PV-250035573 STCs failed by the Clean Energy Regulator Panel model not listed
To:
Cc: GI Energy <admin@gienergy.com.au>##- Please type your reply above this line -##You are registered as a CC on this request (99282). Reply to this email to add a comment to the request.
Natalie Barnes (Green Energy Trading)
15 May 2026, 4:33 pm AEST
Hello Vanessa,
The Clean Energy Regulator has not approved the PV STCs for PV-250035573 The incorrect panel model has been entered according to information we hold from the panel supplier. Please check the correct panel brand and model on the PV module label. You can reference the CEC List to find the correct module details.- K01250100701221 (see photo attached)
As soon as we receive this information we can forward it to the Clean Energy Regulator and the approval process can continue.
If you are have any questions please feel free to contact us on 03 9805 0722
Thank you and kind regards,
Attachment(s)
K01250100701221.JPG
This email is a service from Green Energy Trading. Delivered by Zendesk[GZN3PY-3W6XX]Attachment(s)
Invoice_INV_2025_11882_ (1).pdf
download_pdf (3).pdf
Natalie Barnes (Green Energy Trading)
May 15, 2026, 4:33 PM GMT+10
Hello Vanessa,
The Clean Energy Regulator has not approved the PV STCs for PV-250035573 The incorrect panel model has been entered according to information we hold from the panel supplier. Please check the correct panel brand and model on the PV module label. You can reference the CEC List to find the correct module details.- K01250100701221 (see photo attached)
As soon as we receive this information we can forward it to the Clean Energy Regulator and the approval process can continue.
If you are have any questions please feel free to contact us on 03 9805 0722
Thank you and kind regards,
Attachment(s)
K01250100701221.JPG
This email is a service from Green Energy Trading. Delivered by Zendesk[GZN3PY-3W6XX]
by "Green Energy Trading Support" <support@greenenergytrading.zendesk.com> - 03:06 - 29 May 2026 - K01250100701221 (see photo attached)
-
##high importance ##PV-250035573 STCs failed by the Clean Energy Regulator Panel model not listed
##- Please type your reply above this line -##You are registered as a CC on this request (99282). Reply to this email to add a comment to the request.
GI Energy
18 May 2026, 1:53 pm AEST
Hi Natalie,Here's the reply from the supplier:
"Hey Vanessa,Trina Solar has confirmed that this serial is valid for a TSM-44NEG9R.28 modules labelled for standard IEC 61215-2021."Kind Regards,<img style="max-width: 130px;" src="https://gienergy.com.au/wp-content/uploads/2019/10/cropped-Green-Logo@2x.png" width="130"> Vanessa Somers
Sales & Operations Coordinator
GI Energy | Established 2011
1300 876 269 | 0429 626 955 admin@gienergy.com.au www.gienergy.com.au GI Energy
18 May 2026, 1:06 pm AEST
Hi Supply Partner Team,Can you please check the Panel's serial number K01250100701221 (see photo attached), if it's Trina Solar Co Ltd - TSM-440NEG9RC.27 (IEC 61215-2021). Also attached is your invoice for your reference.It's the only different Serial Number out of 90 serial number scanned. See attached STC's pdf.Is this panel still a Trina 440? Or has there been a mixed up? Please see GET email below.Can you please help us?Kind Regards,<img style="max-width: 130px;" src="https://gienergy.com.au/wp-content/uploads/2019/10/cropped-Green-Logo@2x.png" width="130"> Vanessa Somers
Sales & Operations Coordinator
GI Energy | Established 2011
1300 876 269 | 0429 626 955 admin@gienergy.com.au www.gienergy.com.au ---------- Forwarded message ---------
From: Green Energy Trading Support <support@greenenergytrading.zendesk.com>
Date: Fri, May 15, 2026 at 4:34 PM
Subject: ##high importance ##PV-250035573 STCs failed by the Clean Energy Regulator Panel model not listed
To:
Cc: GI Energy <admin@gienergy.com.au>##- Please type your reply above this line -##You are registered as a CC on this request (99282). Reply to this email to add a comment to the request.
Natalie Barnes (Green Energy Trading)
15 May 2026, 4:33 pm AEST
Hello Vanessa,
The Clean Energy Regulator has not approved the PV STCs for PV-250035573 The incorrect panel model has been entered according to information we hold from the panel supplier. Please check the correct panel brand and model on the PV module label. You can reference the CEC List to find the correct module details.- K01250100701221 (see photo attached)
As soon as we receive this information we can forward it to the Clean Energy Regulator and the approval process can continue.
If you are have any questions please feel free to contact us on 03 9805 0722
Thank you and kind regards,
Attachment(s)
K01250100701221.JPG
This email is a service from Green Energy Trading. Delivered by Zendesk[GZN3PY-3W6XX]Attachment(s)
Invoice_INV_2025_11882_ (1).pdf
download_pdf (3).pdf
Natalie Barnes (Green Energy Trading)
15 May 2026, 4:33 pm AEST
Hello Vanessa,
The Clean Energy Regulator has not approved the PV STCs for PV-250035573 The incorrect panel model has been entered according to information we hold from the panel supplier. Please check the correct panel brand and model on the PV module label. You can reference the CEC List to find the correct module details.- K01250100701221 (see photo attached)
As soon as we receive this information we can forward it to the Clean Energy Regulator and the approval process can continue.
If you are have any questions please feel free to contact us on 03 9805 0722
Thank you and kind regards,
Attachment(s)
K01250100701221.JPG
This email is a service from Green Energy Trading. Delivered by Zendesk[GZN3PY-3W6XX]
by "Green Energy Trading Support" <support@greenenergytrading.zendesk.com> - 01:55 - 18 May 2026 - K01250100701221 (see photo attached)
-
Fwd: ##high importance ##PV-250035573 STCs failed by the Clean Energy Regulator Panel model not listed - Ashmore Constructions - TINANA ELC
Hi Supply Partner Team,Can you please check the Panel's serial number K01250100701221 (see photo attached), if it's Trina Solar Co Ltd - TSM-440NEG9RC.27 (IEC 61215-2021). Also attached is your invoice for your reference.It's the only different Serial Number out of 90 serial number scanned. See attached STC's pdf.Is this panel still a Trina 440? Or has there been a mixed up? Please see GET email below.Can you please help us?Kind Regards,<img style="max-width:130px" src="https://gienergy.com.au/wp-content/uploads/2019/10/cropped-Green-Logo@2x.png" width="130"> Vanessa Somers
Sales & Operations Coordinator
GI Energy | Established 2011
1300 876 269 | 0429 626 955 admin@gienergy.com.au www.gienergy.com.au ---------- Forwarded message ---------
From: Green Energy Trading Support <support@greenenergytrading.zendesk.com>
Date: Fri, May 15, 2026 at 4:34 PM
Subject: ##high importance ##PV-250035573 STCs failed by the Clean Energy Regulator Panel model not listed
To:
Cc: GI Energy <admin@gienergy.com.au>##- Please type your reply above this line -##You are registered as a CC on this request (99282). Reply to this email to add a comment to the request.
Natalie Barnes (Green Energy Trading)
15 May 2026, 4:33 pm AEST
Hello Vanessa,
The Clean Energy Regulator has not approved the PV STCs for PV-250035573 The incorrect panel model has been entered according to information we hold from the panel supplier. Please check the correct panel brand and model on the PV module label. You can reference the CEC List to find the correct module details.- K01250100701221 (see photo attached)
As soon as we receive this information we can forward it to the Clean Energy Regulator and the approval process can continue.
If you are have any questions please feel free to contact us on 03 9805 0722
Thank you and kind regards,
Attachment(s)
K01250100701221.JPG
This email is a service from Green Energy Trading. Delivered by Zendesk[GZN3PY-3W6XX]
by Vanessa - 01:10 - 18 May 2026 - K01250100701221 (see photo attached)
-
Re: SO168913
Hi Team,
There are some delays in schedule, will keep you posted once Date finalized.,
Thanks and Regards,
Nicky
Procurement and Installation CoordinatorM: 61480094791 | Office: 1300776527Email: Nicky@targetsolar.com.au Website: http://www.targetsolar.com.auOperating Throughout NSW | VIC | QLD | WA | SA | ACT
From: Neanne Salas <replyonly@supplypartners.com.au>
Sent: Thursday, March 12, 2026 5:45 PM
To: Pooja Patel <support@targetsolar.com.au>; Maharshi Patel <design@targetsolar.com.au>; Nicky <nicky@targetsolar.com.au>; Andy <andy@targetsolar.com.au>
Subject: Re: SO168913Good day!
Hi Nicky,
Do we have an update when you will pick this order?
Kind regards,--
Neanne Salas
Sent by Supply Partners Pty Ltd using Odoo.
by Nicky - 05:20 - 12 Mar 2026 -
Re:[## 376645 ##] Email Confirmation
Hi,I can assist with transferring the plants from guyandrewselect@bigpond.com to office@guyandrewselectrical.com.au.However, we currently have no record of an account being created for office@guyandrewselectrical.com.au. If you’ve already registered this email as an installer, please provide us with the nickname associated with the account.You can find your nickname in the iSolarCloud app by going to Account > Tap your profile at the top > Nickname.Let us know once you have this information so we can proceed with the transfer.Puteri Nur BalqisTechnical Service EngineerTel: 1800 SUNGROW (786 476)E-mail: service@sungrowpower.com.auSUNGROW AUSTRALIA GROUP PTY LTDAdd: Suite 701/1 Elizabeth Plaza North Sydney NSW 2060
---- on Fri, 06 Jun 2025 07:35:59 +0800 "Joy Williams"<office@guyandrewselectrical.com.au> wrote ----Good MorningI am sending out this email to ensure our email details are updated on your records. The Guy Andrews Office email is:We do have a diversion on the previous email address, guyandrewselect@bigpond.com. However, at some point in the near future we will be disabling this email.Please make changes to our contact on your records so that we may still receive correspondence.--Joy WilliamsOffice ManagerGuy Andrews Electrical Pty Ltd0427 689 153
by "Sungrow AU Service" <service@sungrowpower.com.au> - 09:30 - 7 June 2025 -
Email Confirmation
Good MorningI am sending out this email to ensure our email details are updated on your records. The Guy Andrews Office email is:We do have a diversion on the previous email address, guyandrewselect@bigpond.com. However, at some point in the near future we will be disabling this email.Please make changes to our contact on your records so that we may still receive correspondence.--Joy WilliamsOffice ManagerGuy Andrews Electrical Pty Ltd0427 689 153
by "Joy Williams" <office@guyandrewselectrical.com.au> - 09:40 - 6 June 2025 -
Re: Your Supply Partners Quotation - Ref SO147554 - *Response
Required
Hi Team,
Thanks for sharing Quote.
Will check Quote and get back to you.
Thanks and Regards,
Nicky
Procurement and Installation CoordinatorM: 61480094791 | Office: 1300776527Email: Nicky@targetsolar.com.au Website: http://www.targetsolar.com.auOperating Throughout NSW | VIC | QLD | WA | SA | ACT
From: Halie Douglas <halie@supplypartners.com.au>
Sent: Thursday, March 6, 2025 9:52 AM
To: Princy Gosaliya <support@targetsolar.com.au>; Maharshi Patel <design@targetsolar.com.au>; Nicky <nicky@targetsolar.com.au>; Andy <andy@targetsolar.com.au>
Subject: Your Supply Partners Quotation - Ref SO147554 - *Response Required
by Nicky - 09:26 - 6 Mar 2025 -
Re: Your Supply Partners Quotation - Ref SO147555 - *Response
Required
Thanks Team.
As this is different model than requested, will communicate with client and get back to you once confirmation received from client end
Thanks and Regards,
Nicky
Procurement and Installation CoordinatorM: 61480094791 | Office: 1300776527Email: Nicky@targetsolar.com.au Website: http://www.targetsolar.com.auOperating Throughout NSW | VIC | QLD | WA | SA | ACT
From: Halie Douglas <halie@supplypartners.com.au>
Sent: Thursday, March 6, 2025 9:34 AM
To: Princy Gosaliya <support@targetsolar.com.au>; Maharshi Patel <design@targetsolar.com.au>; Nicky <nicky@targetsolar.com.au>; Andy <andy@targetsolar.com.au>
Subject: Your Supply Partners Quotation - Ref SO147555 - *Response Required
by Nicky - 09:26 - 6 Mar 2025 -
SO129456 - Sungrow SH8.0RS commissioning assistance
Hi team,
Can someone please contact Josh from LumenX Electrical on 0403 646 007 to assist with a tripping issue on commissioning of the SH8.0RS?
Thank you
by Karl Raffe - 01:17 - 16 July 2024
