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Tech Team Callbacks

support@supplypartners.com.au

  • Will be why i couldnt find anything lol Thank you:)


    by Lena Carson - 09:00 - 15 June 2023
  • Re: Tech Team Callbacks
    @Lena Carson our suppliers don't offer a 25A inline fuse option. Only 20A and 30A in the inline option

    by Andrew Thomson - 08:59 - 15 June 2023
  • Morning guys.. would you know the product needed for - ''Inline fuse - 25amp for a SG110CX/Sungrow'' I cant seem to find anything. Thanks


    by Lena Carson - 08:51 - 15 June 2023
  • No answer, left a message


    by Jordan Meikle - 08:29 - 14 June 2023
  • Calling Mel


    by Jordan Meikle - 08:22 - 14 June 2023
  • Re: Tech Team Callbacks
    @Jordan Meikle Can you please call Mel above? just confirming that 1x datamanager is required in a system with multiple snapinverters. The Datamanager card needs to be in the master inverter. IF you have multiple snapinverters daisy chained together, the slave units don't need a datamanager card. Also a key point, we don't carry Symo 20 in light versions. We carry ECO 25 and ECO 27 in light versions

    by Andrew Thomson - 07:17 - 14 June 2023
  • Hey guys - Mel from Solar City is wanting to speak with someone about the difference between the data manager(wifi) and the light version of the Fronius 20kw inverter. Could someone please give him a call on 0437 176 165..thank you


    by Lena Carson - 04:23 - 13 June 2023
  • Hi Lena, i just responded on whatsapp


    by Andrew Thomson - 01:51 - 9 June 2023
  • Hey guys- If a customer buys SwitchDIN droplet PLUS, Do they have to buy a SwitchDIN sim card for each droplet plus? Also, if so.. Are these something they need to purchase or are they free as a needed extra? They have no cost next to them in Odoo? Thanks


    by Lena Carson - 01:33 - 9 June 2023
  • Left a message


    by Jordan Meikle - 01:04 - 9 June 2023
  • Calling Matt


    by Jordan Meikle - 01:03 - 9 June 2023
  • Matt 0417 890 300 venus energy - rs485 connection issues with fronius 


    by Josh O’Connor - 01:00 - 9 June 2023
  • Re: Tech Team Callbacks
    @Sheranya Garlapati Hey Sheranya, I'll send you a copy of the warranty document to send to the customer, but it's a base 5 years + additional 5 years if they register the inverter with Fronius's Solar.web within 24 months of installation.

    by Jordan Meikle - 12:20 - 7 June 2023
  • Hi team, can someone please let me know the Warranty on Eco 25 Lite ? Thank you


    by Sheranya Garlapati - 12:02 - 7 June 2023
  • Left a message


    by Jordan Meikle - 11:54 - 7 June 2023
  • Calling Chris


    by Jordan Meikle - 11:52 - 7 June 2023
  • Hi Team, Can you please call Chris Whelan - 0413266977 He has questions regarding the RS485WIFI-PACK


    by Halie Douglas - 11:38 - 7 June 2023
  • Thank you:)


    by Lena Carson - 08:59 - 7 June 2023
  • Re: Tech Team Callbacks
    @Lena Carson Hi Lena, yes it does include the two antennas, power supplies and pre-programmed wireless devices. THanks!

    by Andrew Thomson - 08:58 - 7 June 2023
  • Re: Tech Team Callbacks
    @Andrew Thomson Thanks, Does the pack include antennas? Or will he require to purchase antennas? If so, can you please advise which ones? He thought he needed two?

    by Lena Carson - 08:56 - 7 June 2023